Iwata Airbrush Warranty
The Iwata warranty on every airbrush and spray gun covers craftsmanship and defects for five years from the purchase date. Any part that is or becomes defective so as not to be usable within this time will be repaired or replaced at our discretion. This warranty does not cover damage caused by improper cleaning, negligence or units that have been altered or abused in any way.
*Needles and Nozzles need to be replaced from time to time due to ordinary wear and are not covered by the above warranty.
Iwata Compressor Warranty
The Iwata warranty on every compressor covers craftsmanship and defects for one year from the purchase date. Any part that is or becomes defective so as not to be usable within this time will be repaired or replaced at our discretion. This warranty does not cover damage caused by negligence or units that have been altered or abused in any way.
Repairs & Cleaning Policy
Iwata-Medea offers repair and cleaning services for all Iwata airbrushes. The following options are available to assist customers in getting the highest quality service available.
1.Telephone Technical Support: Iwata-Medea offers technical support over the phone at no charge. Telephone support includes general usage information, cleaning tips, and troubleshooting.
· For tech support please call us @ 503-253-7308 Pacific Time, 9am - 12pm & 1pm - 4pm M-F
2. Cleaning & Repair Service: For a fee of $20.00 Iwata-Medea's professional technician will repair, clean, lube and test your Iwata airbrush. There is an additional charge for any needed replacement parts.
· NOTE: All airbrushes returned for repair must have a Return Authorization Number. Please call 503-253-7308 to obtain an RA number, instructions, and our shipping address.
*Needles and Nozzles need to be replaced from time to time due to ordinary wear and are not covered by the above warranty.
REPAIR RETURN OR WARRANTY CLAIMS PROCEDURE
For returns or repairs please call 503-253-7308 ask for an RA (return authorization number) then mail, Fed-Ex or UPS your airbrush or air compressor to:
Iwata Medea, Inc.
79 SE Taylor
Portland, OR 97214
Attn: Repair/RA#_______